Our descriptions of all Outlet Mall items are accurate. Please read them carefully, as we cannot accept returns of these items for conditions that are described for the specific item. If you have any doubts or concerns, please do not order these products, but order factory-new ones instead from our Watchwinders.com Web site. For instance, if you plan to use a refurbished winder in your bedroom, near your headboard, do not order a winder that is described as "louder than normal" if you are a light sleeper. If you are giving the product as a gift, you may not want a product with a damaged box, etc.
Returns require a return authorization and must be requested
within 30 days of invoice date. All items must be returned PREPAID AND
INSURED in the original manufacturer's packing along with all parts,
accessories and paperwork. A reason for the return should also be provided.
We reserved the right to refuse any return that shows tampering or abuse of
any kind.
There will be a 15% restocking fee for items received by us within 45 days
of purchase. Accepted returns after 46-59 days subject to 25% restocking
fee, attempted returns after 60 days will not be accepted. Modified, damaged
or abused products will not be accepted. Contact us for a return authorization (RA)
number before sending your item. Items returned for any reason without RA
subject to automatic 25% restocking fee.
Customer assumes full responsibility for any kind of damage to any watch
from the use of a watch winder, storage box or other related items whether
caused by manufacturing defect, negligence or otherwise. Responsibility of
seller is limited to replacement or refund of product under the terms of
sale, less shipping.
A Return Authorization (RA) is needed for all returns or repairs. Please contact us with your order number and the reason for the return. An RA will be sent to you via email. Please place this RA number on the outside of the return package.
Return the product PREPAID AND INSURED, in as-delivered condition, in the original box and packing, with all the original paperwork and instructions. Please check to be sure that there are no small items or papers accidentally left in the packing materials and thrown out. Upon receipt we will credit your account for the purchase price, less outgoing shipping and handling charges, and credit card fees assessed by the bank.
If you purchased a product that had "Free Shipping" and the product is returned to us, you will be liable for the shipping and handling charges that otherwise would have been added to your original invoice. Those amounts will be deducted from the applicable refund if the product is returned for any reason. Any bonus item included with the sale of a product that is being cancelled or returned must also be returned in new condition or your credit card will be charged the current retail selling price plus shipping and handling.
For your protection, ship return packages insured via UPS, FedEx or the U.S. Postal Service. Please note that you are responsible for all shipping costs and for properly packing the return to insure the safe shipment of each item. Allow two weeks for processing. All returns should be sent via insured carrier for the same amount as your original invoice. All returns, no matter which carrier you select, should require a signature upon delivery. Ship returns/repairs prepaid and insured to the following address:
James Feldman Associates, Inc.
505 N. Lake Shore Dr., Ste. 208, Chicago, IL 60611
Repairs
We can not accept back a product for repair or exchange without a Return Authorization (RA). A Return Authorization (RA) is needed for all returns or repairs. Please contact us with your order number and the reason for the return. An RA will be sent to you via email. Please place this RA number on the outside of the return package.
Please indicate on the outside of the box "REPAIR" or direct it to our repair department at:
Repair Department
James Feldman Associates, Inc.
505 N. Lake Shore Dr., Ste. 208, Chicago, IL 60611
Items returned without an RA may not be processed. We can not be responsible for any return without a RA.
Please Note:
Due to the policy change at UPS we can not issue call tags for defective or items to be returned for credit. Please request an Return Goods Authorization number and return any merchandise for credit using UPS, USPS, FedEx or some other carrier that will offer insurance.
General Order Inquiries
To inquire about an order, please provide the following information:
- Date you placed the order.
- The item(s) you ordered.
- Your full name, email and phone information.
